Shipping & Trading

PRICING

All pricing on this website is shown in Australian dollars and includes 10% Goods and Services Tax. All prices are subject to alteration without notice.

RISK

Goods supplied as a result of a purchase from this website shall be at the customer’s risk immediately upon delivery. Title to the goods shall pass to the customer only when payment in full has been made.

CANCELLATION POLICY

All orders are automatically processed on receipt and products either sent for shipment as soon as they are placed or bought in to fulfil the order. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, a 15% cancellation fee may be applied, before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Returns Policy. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

RETURNS POLICY

We take great care in the packaging and despatch of our products and whilst we do this, we cannot accept responsibility for goods damaged in shipment.
It is the responsibility of the purchaser, prior to ordering, to ensure that the product they have purchased is entirely suitable for the purpose for which it was purchased.
When you receive your product/s inspect it / them for any damage. If packaging is damaged, the carrier's note should be endorsed accordingly.
Blazon Displays must be informed of damage immediately – within 24 hours of receipt.
Blazon Displays strictly enforces the policy of not accepting the return of goods unless prior consent has been given.
Under no circumstances will Blazon Displays accept the return of custom made goods.

Under Australian law, we will accept the return of goods that are damaged or faulty or if the purpose for which they were intended was misrepresented to you at the time of purchase. We are not obliged however, to accept the return of goods if the purchaser simply has a change of mind after the purchase date, or makes a wrong selection.

Any returns we accept, are subject to a 20% restocking / repackaging fee and any return freight fees are at the customers cost.

Australian Consumer And Competition Commission (ACCC) poster regarding refunds PDF 88Kb CLICK HERE

DELIVERY

Firstly, we are not freight brokers and are not in the business of making money from freight. In all cases we try to be fair and equitable in the application of freight charges.
We use a variety of carriers for despatching our products both locally, intrastate, and internationally and are constantly working to achieve the best possible rates for our customers. If, however, you wish to use your own carrier, please contact us prior to ordering. On occasion, if goods purchased are particularly bulky, or being sent to a remote location that may require excess freight charges, we reserve the right to contact you prior to despatch to notify you of these additional freight charges. Conversely, if we find the freight charged by our freight calculator is far in excess of what would be expected, we will reduce the freight amount accordingly prior to processing your order.
We normally despatch goods within 2 – 4 working days upon receipt of an order however if there are delays due to goods being temporarily out of stock, custom orders, or other unforeseen circumstances, we will advise you accordingly.

We do not accept responsibility for delays caused by any of our carriers, either local or interstate, as these are totally beyond our control.

If you have a special requirement for an urgent delivery, notify us at the time of ordering and we will do our best to accommodate you.

INTERNATIONAL ORDERS

We accept orders from outside Australia. At the time of ordering however, the amount of freight will be shown as zero. Our policy is to calculate the most economical method of shipping and notify the customer prior to processing the order. Be aware that whilst small items are fairly straightforward to send, freight costs on bulkier items can be expensive. Please contact us in advance for any clarification you may need on this point.