FAQ
Frequently Asked Questions
Do you sell to the public?
Yes, we certainly do. While most of our products WYSIWYG Editorare designed for businesses, we have a huge range that is perfect for the home, events and hobbies. Thinking outside of the box for display solutions is what we do best!
Can I choose to pick up my order in-store?
Yes, you definitely can. Simply select the ‘In Store Pickup (WA Customers Only)’ option on the ‘Shipping’ page of the checkout process. This service is free of charge and we will contact you when your order is ready to collect.
What happens if I am not home to receive my items on delivery?
In most cases, if you are not home to receive your order, you will be left with a pick-up slip to a nearby post office location to pick up the parcel. However, with Australia Post you may request for your goods to be left without obtaining a signature at your own risk. This is also known as "authority to leave".
What is the cost of delivery?
During the check-out process we provide an estimated cost for delivery. Due to varying size and weight of our products, this cost can vary. In the case that the cost of delivery ends up being 10% or more than the estimated cost, we will contact you to receive approval before processing the payment. However, in some cases your shipping cost may be cheaper than estimated! If this is the case we will go ahead and process the payment with the reduced freight charge.
Do you deliver to PO boxes?
No, unfortunately we do not deliver to PO boxes. Please provide an alternate delivery address.
When is my payment processed?
The payment is processed once we have the stock prepared for delivery. If any of the products you have ordered are out of stock, we will contact you before processing the payment. This is the same for delivery costs that vary from the estimated cost.
When will my order be dispatched?
Orders placed on business days before 11am will be dispatched the same day. After this time, orders will be processed on the next business day.
Do I need to sign for delivery?
Yes, in most cases deliveries need to be signed for. However, with Australia Post you may request for your goods to be left without obtaining a signature at your own risk. This is also known as "authority to leave".